FAQs
Collapsible content
Are your baked goods vegan?
Yes! All our baked goods are 100% plant-based.
Do your baked goods contain nuts?
Some of our products contain nuts, including our brigadeiros and the base for almost every cake, which use cashew nuts. Always check the ingredient list before consuming. Please note that our facilities are not nut-free.
Are your baked goods dairy-free?
Yes! We only use plant-based milk.
Are your baked goods gluten-free?
We offer several products made with no gluten-containing ingredients, such as Kibbeh, vegan cheese buns, truffles, mini corn cake with guava, lime pie, and more coming soon. However, our bakery handles wheat in the same space, so we do not claim to be a gluten-free facility.
Do you offer nut-free or soy-free options?
Some of our products do not contain nuts or soy, but since we handle these ingredients in our kitchen, we cannot guarantee the absence of cross-contact.
Do you take custom orders?
Yes! We offer custom cakes and catering options. Contact us in advance to discuss your order.
Where do I pick up my order?
The pickup location is on 35 York Blvd, #33, Hamilton, ON.
What is your exchange and refund policy?
Due to the perishable nature of our baked goods and our commitment to maintaining the highest quality standards, we maintain a strict no-refund policy on all purchases. Once an order has been placed and payment has been processed, we cannot issue refunds.
For more questions regarding our refunds, please visit https://saubake.com/policies/refund-policy